UK SHIPPING OPTIONS
We will usually use Royal Mail or Hermes tracked and insured for our orders. These shipping options will be automatically calculated in the cart and no codes are necessary to redeem the offer.
Royal Mail and Hermes Tracked - usually takes 3-5 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to missed delivery. Both do not always leave a calling card and it may be at the sorting office. If your parcel is more than 5 days late, we would recommend checking with neighbours and the local sorting office before contacting us.
Royal Mail and Hermes Next Day Delivery - usually takes 1-2 working day after the date of dispatch, please be aware this may be delayed at the depot. This is an estimated delivery window and can take longer due to the COVID-19 restrictions and opening hours. If your parcel is more than 3 days late, we would recommend checking with neighbours and the local sorting office before contacting us.
INTERNATIONAL SHIPPING (REST OF WORLD)
Rest of World - For items travelling outside the European Economic Area delivery times are longer and usually takes 10-14 working days, dependent where in the world you are based. Goods can take up to 28 working days before being considered late as per couriers terms of service. Delivery can take longer due to the COVID-19 restrictions and opening hours. Please also include a contact number as our Couriers require this for delivery
If you are ordering from the Russian Federation please be aware that we require a business address for delivery due to restrictions on sending items from outside of the Russian Federation.
If you have any questions regarding the shipping options we offer please do not hesitate to contact us for further information.
IN THE EVENT OF DELAYED/LOST/MISROUTED ORDERS:
If in the event of any parcels being lost/delayed/misrouted, please contact us immediately. All of our parcels are insured via Royal Mail upon dispatch and we would be happy to reimburse any costs charged due to lost/delayed/misrouted parcels.